At one time, if an Oklahoma CPA experienced computer problems, they called a technical support hotline and hoped for the best as the agent blindly attempted to understand and fix the issue. Today, remote tech support is available.
Instead of by phone, this type of support takes place remotely over the Internet. The technician can directly access the troubled computer and even control it, making permanent fixes quicker and easier to achieve.
Less Expensive
On-site technical support can be costly for CPAs, especially when emergency support is needed. Also, think about the possible loss of revenue experienced during periods of downtime. Remote tech support is typically more cost effective than on-site technical support.
Saves Time
Remote tech support can save significant time. When the computers in a CPA office fail to work, productivity goes down, and customer service falters.
Dun & Bradstreet estimates that 59% of Fortune 500 companies have about 1.6 hours of downtime each week. With companies that have 10,000 employees earning approximately $56 per hour, including benefits, the labor component of downtime comes to $896,000 weekly, or more than $46 million per year.
Remote support provides immediate assistance to CPAs who cannot afford to shut down due to network connectivity failure. Every minute spent waiting for an on-site technician to arrive represents a financial loss to the company, something no business today can afford. Utilizing a remote support service can help resolve most technical issues in a fraction of the time it would take to arrange and execute a site visit.
Bottom Line
On-site tech support will always be necessary for major installations, hardware failures, and network cable setups, but the number of problems that can be solved remotely is increasing. Remote support services are an efficient and cost-effective option for Oklahoma CPAs.
Does your Oklahoma CPA office use remote support to handle its tech-related problems? Let us know your thoughts in the Comments box below.
If you own or manage an Oklahoma CPA firm and you’d like to learn how to best protect your client data, be sure to download your free Oklahoma CPA Mobile Security Checklist.
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